FAQS

How does billing work?

We like to keep it simple! You pay upfront for the number of individuals per person per course.

Do I need to install anything?

No. The our system runs on any modern standards compliant browser. 

The training can be used on tablets.

Can I add additional team members later?

Yes. You can add team members at any time. 

 

I am trying to log into my account but the details I have are not working, how do I log in?

If you know your username for your account, then go to the login page, 

click on “Forgotten password” link, enter your username, enter and your login details 

will be e-mailed to you.

Can I do the online training on iPad Devices and mobile phones?

Yes you can! Our online training system is fully mobile responsive and will work on any 

portable device. 

I am self employed and I need training just for myself, can I do this with Online Safety Solutions?

Of course, sign up to the “Single user option”, create an account, 

select the course you need, pay your courses and start the training. It is that simple.

I work all sorts of shifts during the day and night, I can’t complete the training courses in one go. What should I do?

Our online training courses tracks your progress as you move through the courses. 

Wherever you stop the course or leave the training at, the next time you login, it will take you 

back this point so you won’t waste time.

Do I have an unlimited time to complete the online training?

No, unfortunately not. However, we do understand that people are busy in their jobs and we

 do allow the user 12 months to complete the training course form the date of being assigned 

before the course expires.

If I have a number of members of staff doing the online training, I don’t have enough time to keep hassling my staff to do their training, what can be done to help me?

Yes, this can be a pain with other online training providers, however our online

training system will take the pain of time consuming jobs. Monthly reminders are sent to each 

user, reminding them to complete the training. In the final month, before the course expires, 

the system will send a further 3 reminders, 30 days, 7 days and a day before 

the course expires.

How do I keep tabs on how all my staff that are doing their online training and monitor their progress?

This is easily achieved with our online training portal. With a click of a button you as a 

manager can see where each individual user is on each course, whether the user has 

“Not started”, “Started”or “Completed their online training. How many days are left, before the 

course expires, have access to a 6-year certificate history and view all exam results taken

by your users, whether they passed or failed.

How do I know that this online training is compliant and correct for my company and employees?

Our online training courses have been written internally by qualified Experts 

in their specific fields of profession within health and safety. We follow a very strict design 

audit process to ensure that our courses provide correct and accurate information. 

In addition to this we have had all training courses assessed by the IIRSM and CPD

 as an external approved standard.All our online training courses follows the appropriate 

regulations and legislation set by the Health and Safety Executive (HSE).

Why should I consider using Online Safety Solution's online training over face to face training courses?

Save you and your company un-necessary costs to your business. Instead of wasting whole 

days, sending staff to the classroom. Do it all under your own roof, with your own brand, 

your system. Our training courses follow the same curriculum as face to face trainers and 

covers the same important principles and regulations of each course topic.